A1: We offer free standard shipping for orders over a certain amount (check our Shipping Policy for the current threshold). Otherwise, a flat shipping rate applies based on your region.
Q2: How quickly will I receive my order?
A2: Most orders ship out within 1–2 business days, with delivery typically taking 5–7 business days (varies by location). During peak seasons, please allow a little extra time.
Q3: Can I send a piece as a gift?
A3: Of course! We offer gift-ready packaging and optional personalized notes. Just tick the gift box option at checkout or mention it in your order notes.
💎🧽 Jewelry Care & Maintenance
Q1: How should I clean and store my jewelry?
A1: We recommend gently wiping your pieces with a soft, lint-free cloth after each wear to remove any oils or residues. Store them in a dry, cool place, preferably in individual pouches to avoid scratching.
Q2: Can I wear BAMOER jewelry in the shower or pool?
A2: While our items are made to be durable, we advise removing them before showering, swimming, or using strong chemicals (like cleaning products) to keep the finish looking its best.
ℹ️📝 General Inquiries
Q1: What if I have specific questions that aren’t covered here?
A1: We’d love to help! Reach out to our support team via live chat, email, or social media. We’re here to provide personalized assistance for any queries or concerns.
🆘💬 Need More Help?
If your question isn’t answered above, don’t hesitate to contact us directly. Our dedicated support team is always ready to guide you, ensuring you have a smooth and delightful experience with BAMOER.
🛡️👩🔬 Is It Safe for Sensitive Skin?
We craft our pieces using hypoallergenic, nickel-free metals. Most people can wear them comfortably without any itching or redness.
🛠️💍 Materials & Plating
Q1: Does the gold plating fade or wear off over time?
A1: With proper care, our 18K gold plating is made to last. We use advanced techniques that ensure longer durability than standard plating; however, exposure to harsh chemicals, frequent wear in water, or rough handling can speed up fading.
Q2: Is your sterling silver genuine?
A2: Absolutely! All our silver pieces are crafted from 925 sterling silver, which is hypoallergenic and known for its lasting strength and luster.
Q3: Are the gemstones and crystals real or lab-created?
A3: We offer a mix depending on the collection. Some pieces feature natural gemstones, while others use lab-created stones for a more affordable option. Always check the product description for exact details.
🏅🔍 GRA Certification & Authenticity
Q1: What does GRA-certified mean exactly?
A1: GRA certification indicates that an independent gemological team has evaluated the purity, cut, and overall quality of the stones, ensuring authenticity and value.
Q2: Do all items come with a certificate?
A2: Select products—especially those featuring certain stones—arrive with a GRA certificate. Check the item description or contact us to confirm if your chosen piece includes one.---
🔁📄 Warranty & Returns
Q1: Do you offer a warranty or guarantee?
A1: Yes! We stand behind our craftsmanship. If you experience any manufacturing defects, get in touch, and we’ll make it right. For more details, see our Warranty Policy on the website.
Q2: What if I’m not satisfied with my purchase?
A2: We get it—sometimes it’s just not the right fit. You can return your purchase within 30 days for a full refund or exchange. We aim to make the process hassle-free.
📏🖌️ Sizing & Customization
Q1: Do you offer ring sizing or custom engraving?
A1: Currently, we don’t provide ring resizing services, but we do offer custom engraving on select products. Check the product details or contact us to discuss your request.
Q2: How do I know my ring or bracelet size?
A2: We recommend using a printable ring sizer or measuring tape for bracelets. Check our Size Guide for step-by-step instructions.
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